This is a link to an online article summarizing an Institute for Healthcare Improvement one hour audio program given April 2014. Though the focus is on health care teams, the methods are broadly applicable to teams across all industries. For additional reading see the Ultra-Brief Blog post Transforming tensions on teams: checking assumptions.

                                                                        Link to: Zapping Tensions and Tempers to Improve Patient Safety

Tool  DounDownload pdf

For background on use of this table, see the article Are you leading from reactivity or creativity?

Article Download pdf or read online. From the Resources home page, click on "Read more" to see full article.

Disruptions of communication up, down or across a hierarchy are common.  

Article Download pdf or read online. From the Resources home page, click on "Read more" to see full article.

Questions can drive participation, learning and change.

Article Download pdf or read online. From the Resources home page, click on "Read more" to see full article.

How often do you see quick leaps to solutions?