This is a link to an online article summarizing an Institute for Healthcare Improvement one hour audio program given April 2014. Though the focus is on health care teams, the methods are broadly applicable to teams across all industries. For additional reading see the Ultra-Brief Blog post Transforming tensions on teams: checking assumptions.

                                                                        Link to: Zapping Tensions and Tempers to Improve Patient Safety

Article Download pdf  or read online. From the Resources home page, click on "Read more" to see full article.

We've all dealt with people at work who cause us headaches due to difficult behaviors that appear to be deeply ingrained personality traits. In the large majority of circumstances of such difficult behavior, situational factors are the predominant driving forces—not personality traits or even lack of skills.

Article Download pdf or read online. From the Resources home page, click on "Read more" to see full article.

Disruptions of communication up, down or across a hierarchy are common.  

Article Download pdf or read online. From the Resources home page, click on "Read more" to see full article.

To what extent do visionary speeches inspire others to action?

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  For both speed and results, leaders are faced with a paradox.

Article Download pdf or read online. From the Resources home page, click on "Read more" to see full article.

Questions can drive participation, learning and change.