Talking Heart-to-Heart
the leader's way to less suffering;
greater well-being and resilience;
and better outcomes
the leader's way to less suffering;
greater well-being and resilience;
and better outcomes
Low enthusiasm, disengagement, burnout..and results that fall short
Even before the pandemic, work environments were dominated by constant change and pressure. Across industries, an epidemic of low enthusiasm, disengagement, and burnout started…well before the pandemic.
Leaders are faced with the ever-growing challenge to increase employee well-being and resilience in the face of ever-growing personal and interpersonal suffering AS they drive toward critical outcomes.
The common remedy
It is very common for leaders to think such a challenge requires skills building for themselves and then spending a lot of resources to set up programs and skills trainings for their managers and staff—activities in addition to and often separate from day-to-day work.
There is another way
The most powerful factor in creating a work culture of psychological safety, motivation, and well-being is the behavior of leaders in the midst of day-to-day work—leaders who talk heart-to-heart with the individuals and teams they supervise.
The good news is that, in helping hundreds of leaders address challenges getting in the way of progress to the results and culture they want, I have never met one who does not have sufficient skills to have immediate meaningful impact...and I do mean right now.
The problem leaders face is not primarily about building skills. It is about finding their own heart and tailoring conversations to others’ hearts in the midst of the myriad of complex and stressful situations that occur in all workplaces.
Based on 30 years of research and application
Over 30 years of review of research and application in thousands of leadership problems, I have developed a practice to strengthen and enhance a practice of talking heart-to-heart even when taking on difficult conversations about accountability, negative feedback, conflict, and unpopular decisions. This is not touchy-feely or soft stuff. It is about getting results while engaging the heart.
I have also presented these approaches to more than 5000 participants at the last seven National Forums of the Institute for Healthcare Improvement.
The aim is to get results...right now
If you are interested, I would love to talk with you in a free exploratory meeting by Zoom.
Even before the pandemic, work environments were dominated by constant change and pressure. Across industries, an epidemic of low enthusiasm, disengagement, and burnout started…well before the pandemic.
Leaders are faced with the ever-growing challenge to increase employee well-being and resilience in the face of ever-growing personal and interpersonal suffering AS they drive toward critical outcomes.
The common remedy
It is very common for leaders to think such a challenge requires skills building for themselves and then spending a lot of resources to set up programs and skills trainings for their managers and staff—activities in addition to and often separate from day-to-day work.
There is another way
The most powerful factor in creating a work culture of psychological safety, motivation, and well-being is the behavior of leaders in the midst of day-to-day work—leaders who talk heart-to-heart with the individuals and teams they supervise.
The good news is that, in helping hundreds of leaders address challenges getting in the way of progress to the results and culture they want, I have never met one who does not have sufficient skills to have immediate meaningful impact...and I do mean right now.
The problem leaders face is not primarily about building skills. It is about finding their own heart and tailoring conversations to others’ hearts in the midst of the myriad of complex and stressful situations that occur in all workplaces.
Based on 30 years of research and application
Over 30 years of review of research and application in thousands of leadership problems, I have developed a practice to strengthen and enhance a practice of talking heart-to-heart even when taking on difficult conversations about accountability, negative feedback, conflict, and unpopular decisions. This is not touchy-feely or soft stuff. It is about getting results while engaging the heart.
I have also presented these approaches to more than 5000 participants at the last seven National Forums of the Institute for Healthcare Improvement.
The aim is to get results...right now
If you are interested, I would love to talk with you in a free exploratory meeting by Zoom.
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Partial List of Organizational Clients
Harvard Medical School Center for Primary Care Peterson Center on Healthcare Institute for Healthcare Improvement Camden Coalition with Health Quality Partners Institute for Clinical Systems Improvement Mayo Clinic Health System See About page for more... |
A Client's Experience
"As a physician with many years of experience I was unprepared for an executive role in a multi-billion dollar organization. Over a few months Neil helped me learn techniques which probably saved me in that job. I recommend his techniques for others that seek the skills to work in high stress situations outside their comfort zone." For more client experience see About page... |