Multiple researchers (e.g. Ellis, Argyris) find that, no matter how smart and successful people are, everyone falls into counterproductive behavior at times—especially under complexity and stress.
The good news: this means that at any given moment what we see around us as lack of communication or "people" skills could, not infrequently, be a temporary, quite human reaction to complexity and stress.
And, at any given moment, there is likely to be a large amount of unused leadership capacity in any organization to tap into. For more research see: Invisible Barriers to Communication
The good news: this means that at any given moment what we see around us as lack of communication or "people" skills could, not infrequently, be a temporary, quite human reaction to complexity and stress.
And, at any given moment, there is likely to be a large amount of unused leadership capacity in any organization to tap into. For more research see: Invisible Barriers to Communication