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The good news about humanness

3/25/2014

 
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Multiple researchers (e.g. Ellis, Argyris) find that, no matter how smart and successful people are, everyone falls into counterproductive behavior at times—especially under complexity and stress.

The good news: this means that at any given moment what we see around us as lack of communication or "people" skills could, not infrequently, be a temporary, quite human reaction to complexity and stress.

And, at any given moment, there is likely to be a large amount of unused leadership capacity in any organization to tap into. For more research see: Invisible Barriers to Communication


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