- Kahneman, Daniel Thinking Fast and Slow Farrar, Straus, and Giroux 2012.
- Baker, Neil J. et al Hidden in Plain View: Barriers to Quality Improvement Physician Leadership Journal (2) Mar-Apr 2016, 54- 57
- Lencioni, Patrick The Advantage Jossey-Bass 2012
(text of video)
Tool for Ongoing Review Meetings for Improvement Initiatives
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Here are two brief stories of improvement initiatives told at conferences in which critical success factors emerged only when I later talked individually with the presenters.