Video (5 min. 38 sec.)
References
Additional resources Provides more details about indicators of "reactivity"--another term for "messiness." Explains a method to reflect on personal behavior to identify our own messiness. Explains why team norms are so important and why it is so easy not to set them.
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- Edmondson, Amy C. Teaming Jossey-Bass 2012
- Salazar, Marco J Barzallo et al Influence of surgeon behavior on trainee willingness to speak up: a randomized controlled trial J Am Coll Surg 219: 1001 – 1009, 2014
Additional resources Provides more details about indicators of "reactivity"--another term for "messiness." Explains a method to reflect on personal behavior to identify our own messiness. Explains why team norms are so important and why it is so easy not to set them.
Download pdf
(includes text of video)
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Text of video (4 - 5 min. reading time)
Imagine someone has video-recorded you during every minute of your work the last week and you are now watching it. What are the odds that you will wince in some parts because of mistakes in the way you behaved or communicated?